Receiving Procedures:

• Receiving department relies on your purchase order number to be listed on the shipping labels of incoming boxes so that we may match the correct merchandise with the correct orders.
• Orders will be held until all goods have been received complete or unless we are notified to run a partial.
• The standard for these partial orders is to complete one partial shipment and then the balance of the order completed upon receipt of the final garment(s). If a second or third partial is required then.... 

For screening orders, if the backorder goods are under 12 pieces a $25 less than minimum charge will apply when these goods are imprinted.

For embroidery orders, the quantity or merchandise on each partial shipment decorated will determine the embroidery cost according to the price sheet.

• We will advise if a partial shipment of merchandise is received or if the incorrect sizes/colors of merchandise is received but we do not advise if we have not received any of the merchandise for an order.
• C.O.D.’s will be refused unless Key Logo receives the customer’s check prior to the delivery of the merchandise.

Embroidery Procedures:

• Sewout or sample to be completed only when requested on a PO.
• Tracking for sewout/sample will be sent following morning from a CSR via e-mail with instructions for approval.

Once the sew-out or sample is approved the order will ship within 6 working days (this applies to orders up to 144 pcs)

• We use Madeira thread – any other threads called for on purchase orders will be converted to the closest Madeira match as possible unless otherwise noted on the purchase order.

Screening Procedures:

• All artwork that is sent over will be assumed to be to size unless otherwise noted in the e-mail and should be sent to art@keylogoinc.com.
• Sample will be completed only when requested on PO and will incur a $35 sample charge.
• Tracking for sample will be sent the following morning from a CSR with instructions for approval.

Shipping Procedures:

• We will mark all shipments as residential unless otherwise noted on the purchase order.
• Any orders that have incorrect shipping information will be charged $5 (i.e. numbers in zip code are transposed).
• 3^rd party shipments will be charged $2.50 per box.
• Cannot ship UPS to PO Boxes.

Miscellaneous Procedures:

• All purchase orders with ship dates that fall on a weekend or a holiday will be changed to the following business day.
• Any garments that are decorated incorrectly for which we are to cover the cost of must be returned to Key Logo. We will not cover payment of any merchandise until it is returned and a copy of the vendors invoice for the merchandise is sent to us.
• A cancelled or returned order that has been received and merchandise is completely checked in will have a $20 handling charge applied.
• Standard production scheduling is 7-10 working days from receipt of the purchase order, merchandise and approved artwork.
• It is the customers responsibility to receive all permissions required when printed trademarked logos and designs.